What is PLAnet Broadband
(BPL/PLC) Powerline internet?
"Planet Broadband Powerline
Internet Access is a
broadband service for both business and residential users with a LAN connection
speed of between 85-200 Mbps for both download
and upload."
Services Planet
broadband supply
How fast is PLAnet Broadband
internet?
Planet Broadband internet is
the fastest Broadband Internet service in the market today. The connection speed
for both upload and download is as high as 80 Mbps. Connection speed is between
your home/office location and our SuperPOP serving your location. Actual
download and upload speeds may vary based on numerous factors, such as the
condition of wiring at your location, computer configuration, Internet and
network congestion, and the speed of website servers you access, among other
factors. Speed and uninterrupted use of the service can not be guaranteed due to
the shared nature of the internet.
Test
your PLAnet Broadband speed here -
SPEED TEST
PLAnet Broadband
Power-Line internet - HOW IT WORKS?
With Planet Broadband Powerline
Internet Access you can plug your computer into any electrical
outlet and instantly have access to high-speed
Internet. By combining the technological principles
of
radio,
wireless networking,
and
modems,
our developers have created a way to send data over
Powerlines and into premises at speeds between 500
kilobits and 420 megabits per second (20 times
faster than DSL and cable).
for
more information please read on
What is connection speed? How is
it different than throughput?
Connection speed is the speed
that data is transferred between your computer and our Super-POP during your
initial connection to Planet Broadband Internet service. Throughput speed
refers to the rate that information is transferred to and from your computer.
"Download" or "downstream" refers to the speed at which you receive data from
the Internet. Examples of receiving or downloading are reading a Web page,
downloading a program, or receiving email. ”Upload" or "upstream" refers to the
rate that information is transferred from your computer to the Internet.
Examples of sending or uploading are sending email or files.
What affects my connection speed?
When you connect to the
Internet using Planet Broadband internet, the speeds that you will experience
will vary based on a variety of factors, including the following:
-
Configuration of your computer
-
Networking
configuration, number of computers and other networked equipment using the
available bandwidth at the same time
-
Network or
Internet congestion
-
Server and
router speeds of the website you access
-
Condition of
the wiring at your location
PLAnet Broadband vs ADSL vs Cable
|
Feature |
PLAnet Broadband |
ADSL |
Cable |
|
Connection Speed |
85 Mbps, scalable to 224 Mbps |
Up to 1 Mbps |
Up to 1.5 Mbps |
|
Connection Type |
Powerline circuit (BPL/PLC) |
Copper cable |
Coaxial cable |
|
Monthly Fee |
starting from Rp.200,000 for PLAnet Broadband HOME |
Please contact provider |
Please contact provider |
|
Installation Fee |
PLAnet Broadband Starter Pack price includes installation and
PlugLink rental |
Please contact provider |
Please contact provider |
|
Billing System
|
Prepaid |
Postpaid |
Postpaid |
|
Can I share Planet Broadband
internet service among several PCs?
You can share Planet Broadband internet service using
Broadband Router device that support PPPoE. For installation instruction for
Broadband Routers, please see
Support.
If I have wireless enabled
notebook, can I connect with PLAnet Broadband internet service?
In order to connect your
wireless notebook to Planet Broadband internet service, you need to use a
wireless BPL PlugLink or Wireless Broadband Router if you wish to do Internet
sharing.
Can I have/host a web page?
PLAnet Broadband internet does not include a Web
Host page. You can get this service by subscribing to
PLAnet Web Hosting
service.
How many email accounts come with
my Planet Broadband internet service?
PLAnet Broadband internet
Service does not include any email accounts. You can use your existing email or
free mail from Yahoo, Google or others.
How will I know when my Planet
Broadband internet service is ready?
Your Planet Broadband internet
service will be up and running after you complete the registration and service
plan selection process on the day of your installation.
Coverage Area
Is Planet Broadband service
available on my phone line?
Eligibility for Planet Broadband service is based on your
service address, not your telephone service. Planet Broadband uses new
Broadband-over-Powerline technology, not using your existing copper phone cable.
Please see Planet Broadband
Coverage, or to get the latest data/map you can
email Planet Broadband care at helpdesk@planetbroadband.kejora.net or visit your nearest Planet Broadband
Office
Planet Broadband technician
installed PLAnet BPL service in my building recently. When will I be able to get
PLAnet Broadband service?
Installing Planet
Broadband BPL equipment
in your building is just one step in bringing you the latest Triple Play
Service. Seeing us in your neighbourhood is a good sign we will be offering
Planet Broadband service soon, but the exact timeframe varies on the other work
still being completed. Make sure you are on our mailing list by qualifying your
email, phone number or address.
I'm an existing Planet Broadband
service customer and am moving. How can I keep my PLAnet Broadband service and
account?
To learn if you are able to
keep your PLAnet Broadband service when you move to a new location, please
contact PLAnet Broadband care for up-to-date coverage area.
Equipment and Networking
What equipment is needed for
Planet Broadband Triple Play Service?
As part of your Planet
Broadband service, we will provide you with a BPL/PLC PlugLink similar like
modem in the old days. The PlugLink provides conversion from PowerLine
transmission to Ethernet UTP cable.
-
To share Internet connection, you can use Broadband Router or Wireless Broadband
Router.
-
To use Planet Broadband Phone service, you need an IP Phone. (SIP based)
-
To watch Planet Broadband Television, you need IPTV-STB (Set Top Box).
Note: All of the above mentioned equipment can be purchased directly from
PLAnet Broadband, just ask your local representative or call your nearest PLAnet
Broadband Office.
What equipment is supported by
PLAnet Broadband
Planet
Broadband
support the following Broadband Routers for sharing internet connection. You can
purchase one of these routers through
PLAnet
Broadband
or your own hardware suppliers
Installation
What's involved in the PLAnet
Broadband service installation process?
When you place your order for
any of PLAnet Broadband service, you are required to purchase and pay PLAnet
Broadband Starter Pack. After that, we will schedule an appointment time for a
PLAnet Broadband technician to come to your home/office to conduct the
installation process. When we visit your home/office for installation according
to the schedule, if the contact person is not available we will not be able to
do the installation, you will then be required to reschedule appointment time
with Planet Broadband Care Team. You will also be required to pay the
rescheduling fee so please always make sure you or your contact person is
available for the installation appointment
Depending on your location, we may need to install extra retransmission
equipment. This will typically take place prior to your installation date, and
you are not required to be present for this portion of the installation.
On the day of installation, in most home/office, our technicians will need to
install a Jump Cable, typically on the outside and inside part of your
home/office if one doesn't already exist.
In some apartments or buildings, the NAS (Network Access Server) may be
installed in a central location within your building, or it they may be
installed inside your home/office.
How long will it take to install
my new PLAnet Broadband service?
Installation time can vary
based on a number of factors, but we recommend that you reserve about two to
four hours for the PLAnet Broadband technician to complete the installation of
your PLAnet Broadband Service during the installation day. To schedule for
installation day, it will take maximum 10 (ten) working days.
What is included with the
professional installation?
The professional installation
for most home/office includes installation of Jump Cable and NAS (Network Access
Server). The technician will also install any required PlugLinks. Depending on
your home/office layout, the technician will install additional PlugLinks as
needed. Upon arrival, your PLAnet Broadband technician will review the
installation process with you.
If you order PLAnet Broadband internet service, we will also activate your
PLAnet Broadband internet service, configure your primary computer or Broadband
Router (optional). Additional configuration fee for other computers will be
charged as stated in the Starter Pack.
Is it possible to relocate
existing PLAnet Broadband Service to a new home/office that within PLAnet
Broadband Coverage Area?
Yes, it is possible if your new
home/office located within PLAnet Broadband Coverage Area, but you are required
to purchase new Starter Pack and follow new installation process for this new
location.
Billing System
How does the billing system
operate in
PLAnet Broadband service?
All of PLAnet Broadband Triple Play Services (Internet,
Phone and Television) are prepaid service. You are required to purchase PLAnet
Broadband Top Up Voucher to credit your PLAnet Broadband Account, then select
appropriate Plan suitable for your requirement and budget. This prepaid account
can be used to purchase other Value Added Service, which can be ordered via
PLAnet Broadband Web Self Care Website
https://planetbband.kejora.net
Is there a refund with PLAnet
Broadband service?
No. We do not provide any
refund for service or Top Up Voucher purchased. If you plan to cancel your
account, you also required to return the BPL/PLC PlugLink and any other
equipment we have given you within 7 (seven) days of cancellation to avoid being
charged an equipment fee.
How do I see charges for PLAnet
Broadband Service?
You can see all the charges thru PLAnet Broadband Web Self
Care Website
https://planetbband.kejora.net. We may send you electronic statements
by email however we will not send you any printed invoice or statement for this
service.
If I want to move PLAnet
Broadband Service to a different plan where I still have remaining time for the
current plan, will I get credited for unused time?
If you move to a new plan, your
account will not be credited for unused time. We recommend changing your plan
when the current plan expired or almost expired.
Contact your local
PLAnet
Broadband office or call
+62-21-829-2258 TODAY to
find out more about this fantastic new technology or to order your new PLAnet
Broadband Service
